Welcome to our FAQ! 🌴
Here you’ll find quick answers to the most common questions about our products, drops, and orders. If you don’t find what you’re looking for, feel free to reach out — we’re always happy to help.
Before You Order
We want every piece you order to fit perfectly and arrive in beautiful condition — and we do everything we can to make that happen. Because our items are made in limited drops and pre-orders, we kindly ask you to double-check your size and details before completing your order.
Not sure about your size?
Please reach out!
We’re always happy to help you choose the right fit before you order. This helps us reduce unnecessary returns and keep our production more sustainable.
If your item arrives damaged
If something isn’t right when your order arrives — damaged, faulty, or incorrect — please contact us within 48 hours with photos so we can fix it quickly. We will replace the item or offer a solution right away.
Are any purchases final sale?
If your product arrives damaged or something is wrong on our side, we will fix the issue immediately with either a replacement or a refund. As a small business, we truly appreciate your support and hope to avoid unnecessary returns whenever possible. If you’re unsure about sizing, fit, or anything else before ordering, please reach out—we’re always here to help you choose the right piece the first time. 💛
When will my pre-order ship?
Pre-orders usually take 3–5 weeks to produce and ship, depending on the item.
Each piece is made especially for you, which means we need a little extra time to create and finish everything with the quality we’re proud of.
We always share the estimated shipping time on the product page, and we’ll email you as soon as your order is on its way.
If we experience any delays, you’ll be the first to know.
Can I cancel my pre-order?
Pre-orders cannot be canceled once the order is placed, as each piece is made specially for you and production begins shortly after purchase.
If you ordered the wrong size, contact us as soon as possible — we can usually update your size before production starts.
For any questions, just reach out. We’re here to help!
Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
If your item arrives damaged or incorrect, we will cover the return shipping and make it right as quickly as possible.
Do you ship internationally?
Yes! We offer international shipping to most countries.
Shipping costs and delivery times will be shown at checkout and may vary depending on your location.
Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer. Our products ships from our warehouse in Europe.
How do I know what size to choose?
Every product page includes a detailed size guide to help you find your perfect fit. If you’re unsure or between sizes, feel free to message us before ordering — we’re always happy to help you choose the right size.
Because our drops are limited and many items are pre-order, checking your size before purchasing helps us avoid unnecessary returns and keep production more sustainable.
Do you collaborate with influencers or creators?
Yes! We love partnering with influencers, content creators, and like-minded brands who share our sunny, carefree Palmy vibes.
If you’re interested in collaborating, please reach out to us with your proposal or ideas — we can’t wait to hear from you!
Let's be coastal besties?
tag @mybestpalmy so we can find you 💘
